BaoGlow Return Policy

Thank you for choosing BaoGlow. We are committed to delivering high-quality lighting products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help with returns and exchanges.

Return Eligibility

Eligible for Return

• Return request submitted within 30 days of receipt
• Items are unused and uninstalled
• Original packaging, manuals, and accessories included
• Proof of purchase (order number or invoice) is required

Non-Returnable Items

• Customized products or bulk orders (≥100 units) without quality issues
• Used, damaged, or modified items

Defective or Damaged Products

If your order arrives damaged or has a functional issue, please contact us within 7 days and provide the following:

• Order number and purchase date
• Detailed description of the issue
• Photos or videos of the problem

Once verified, we will arrange a replacement or refund at no additional cost.

Return Process

1. Email us at dwxx2022@gmail.com with your return request
2. Once approved, we will send you a Return Merchandise Authorization (RMA) and shipping address
3. Ship the item(s) back to our return center using a trackable shipping method
4. After inspection, we will process your refund or exchange within 5 business days

Shipping Costs

• Quality-related returns: BaoGlow covers return shipping costs
• Non-quality returns: Customer is responsible for return shipping and original shipping charges are non-refundable

Return Address

BaoGlow Return Center
6th Floor, Building 10, Qifang Industrial Park, Caosan, Guzhen Town,
Zhongshan City, Guangdong Province, China
Postal Code: 528400
Tel: +86 133 9797 0786 (Sample Number)

Contact Us

If you have any questions regarding returns or our products, feel free to reach out:

• 📧 Email: dwxx2022@gmail.com
• 📞 Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time)